Customer Privacy Policy

BXUS Customer Privacy Policy

At BXUS, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us in-store, online, or through any of our services, including tailoring, stitching, alterations, and custom orders.

1. Information We Collect

We may collect the following types of personal information from our customers:

  • Personal Details: Name, phone number, email address, billing details.

  • Measurement Details: Body measurements provided for stitching, tailoring, or alteration purposes.

  • Order Information: Order history, design preferences, fabric choices, delivery dates, and pricing.

  • Payment Information: Mode of payment and transaction reference details (card or cash). We do not store card numbers.

  • Communication Records: Queries, feedback, or instructions shared via WhatsApp, email, phone calls, or in person.

2. Purpose of Collecting Information

Your information is collected strictly for legitimate business purposes, including:

  • Processing and fulfilling tailoring, stitching, and alteration orders.

  • Maintaining accurate customer records for repeat orders and future convenience.

  • Communicating order status, delivery updates, and follow-ups.

  • Improving our products, services, and customer experience.

  • Meeting legal, accounting, and regulatory requirements.

3. Data Sharing and Disclosure

BXUS does not sell, rent, or trade customer personal data to third parties.

Your information may be shared only:

  • With internal staff and tailors strictly on a need-to-know basis to complete your order.

  • When required by law, regulatory authorities, or legal processes.

4. Data Storage and Security

We take reasonable and appropriate measures to safeguard your personal information:

  • Customer data is stored securely in physical records and/or digital systems with restricted access.

  • Only authorized personnel are permitted to access customer information.

  • We regularly review our data handling practices to ensure confidentiality and security.

5. Data Retention

  • Customer information and measurements are retained to support repeat orders and customer convenience.

  • Data is retained only for as long as necessary for business, legal, or operational purposes.

  • Customers may request deletion of their data, subject to legal and accounting obligations.

6. Customer Rights

As a BXUS customer, you have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or outdated information.

  • Request deletion of your personal data, where applicable.

  • Opt out of promotional communications at any time.

Requests can be made by contacting us through the details provided below.

7. Marketing and Communications

  • We may contact customers regarding order updates, service reminders, or new collections.

  • Promotional communication will be shared only with customer consent.

  • Customers can opt out of promotional messages at any time by informing our staff or contacting us.

8. Children’s Privacy

BXUS collects information related to children’s outfits only when provided by parents or legal guardians for tailoring purposes. Such information is handled with the same level of care and confidentiality.

9. Changes to This Policy

BXUS reserves the right to update or modify this Privacy Policy at any time. Any changes will be communicated in-store or through our official communication channels.

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

BXUS
📧 Email: bxusfashion@yahoo.com
📞 Phone/WhatsApp: +971-50-1658694, +971-50-3552359