Refund and Exchange

FREE EXCHANGE - 30 days

Our mission - Your 100% satisfaction @ 0% risk

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

the item may be damaged during transit
or there might be a manufacturing defect (even after wash)
or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To serve you better, please register yourself with us and we shall keep records of your all transactions safe and handy.

To get a replacement, email us your Order Number and the reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Our Return Policy:

There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above
In case of a replacement, our logistics partners will attempt delivery of the items twice. In case the delivery is not executed during all the these attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
In case of custom-made or altered items we will be able to accept any returns or replacement of such items

Refund Policy

Cases of goods unavailability or service problem:

If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
100% refund will be given, if product is not available or not able to ship the products
100% refund against any manufacturing defects, including color bleeding after 1st wash

Note - Compliance to above conditions are necessary to ensure that returned products are in re-sellable condition and not used. However, these conditions does not affect your statutory rights

THEBXUS